What do I do if I do not receive my new card in the mail? You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. The contact information for Bank of America is on the back of your card. 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S. The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. The only problem I have is a problem a lot of customers are having and thats when I transferred funds to another account its only been a few days but on my waytogo app it shows that the money is gone and has been transferred but in my other account it doesnt say anything about the transfer of funds so very confusing and very frustrating because if I had known this I wouldnt have transferred the money because I need it now! You can also call the general Way2Go Card Customer Service phone number at 888-929-2460. When should I expect my new Way2Go Card to be mailed to me? Receive Your Benefit Payments It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. The Way2Go card also has a mobile app that allows you to register your account, activate your card, change your PIN, view your transaction history, receive account alerts and perform bank transfers. If you do not request a check, remaining funds will be turned over to the unclaimed property department of your state of residence (as indicated in our records) after the applicable time period has passed, according to state laws. Your card will . Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. TANF benefits or child support payments used from the debit card sent to the address you provide will not be replaced. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. You can contact the Bank of America customer service center for assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. You can find county office contact information here. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. Forgot User ID? English| Espaol | Kryol Ayisyen. If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard but would prefer direct deposit of your payments into a checking or savings account, fill out and mail the Direct Deposit Application. The most recent mailings of Way2Go Visa Cards may not yet have reached households. Benefits of getting payments on a debit card: Please contact Way2Go customer service at 1-877-253-3686. Calling Customer Service Press 3 if you have not received your card and need assistance. What if my Debit Card (ePayment/Way2Go Card) does not work? There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. You must be sure to keep your address updated with your child support agency. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. Bank of America will provide card replacements until January 27, 2022. Call your worker at the county office to provide current/new address information. The contact information for Bank of America is on the back of your card. Funds Transfer. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Pros 1) upon opening the app, your balance is immediately shown. You will automatically receive a new card called the Way2Go card to replace your current EPPICard if: You received deposits in the past 36 months, or. Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. What's the difference between customer service & surcharge fees? Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. How does the debit card (ePayment/Way2Go Card) work? ATM Denial for Insufficient Funds Safety starts with understanding how developers collect and share your data. The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. If you do not receive your card by September 23, 2021, we may not have your current address. PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder near expiration of their current EPPIC Debit MasterCard. While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. You must register the new card on www.GoProgram.com, the Way2Go mobile app, or by calling (833) 322-1441. You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? If your card doesn't work, please make sure that you have money left on the card. You need to call Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service representative. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. Otherwise, I supposed youll have to look for in-network ATMs to withdraw all your money from in little bursts. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). Most often asked questions related to bitcoin. Bank of America will provide card replacements until January 27, 2022. How can I get information on the status of my claim? There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. Copyrights - When should I expect my new Way2Go Card to be mailed to me? A new card will be mailed to you and should arrive in 9-10 days. I have been using Way2Go for my unemployment since May of 2020. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. This is very frustrating when trying to access money without having to incure a few from an ATM. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. The developer provided this information and may update it over time. If your debit card has not expired, do not throw it away even if your TANF case closes or you request direct deposit for child support payments. We'll use it to pay you the next time you draw unemployment benefits. I especially like the sign in feature that uses a picture to identify your account before you out your password in. Works with all Go Program Way2Go Card eligible MasterCard programs. Will this change the way I receive payments? Pay at the pump will no longer be allowed for debit cards. YouWILL NOTbe charged the surcharge amount as long as you're using a surcharge-free ATM. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. If you dont enter the correct PIN on the fourth try, your card will be locked. This year's theme is Fuel for the Future! If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. There is a $0.25 transaction fee for each call thereafter. **Please Note** Current EPPIC Debit MasterCard holders will continue to use their EPPIC Debit Mastercard until current card nears expiration. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). The ATM may be out of service. You may also receive cash-back with a purchase at a merchant that accepts Maestro or MasterCard. It is recommended that you activate the card using a landline. 4. Where can I find fee information for my new card? Way2Go Card call centers can only assist in matters relating to the debit card itself. Always read the ATM messages carefully. If you continue to use this site we will assume that you are happy with it. Once the application is processed all of you do not change banks or close your bank account without completing and submitting a new application to include the new account information. The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. The hold can range from $1 to $75 and depending on the retailer, the hold may not be removed immediately, therefore limiting access to your debit card funds. Debit cards expire every three years. Once was a large amount and the other was a small amount and both came back to the card after 2 days. . ALL RIGHTS RESERVED. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Wait for the prompt If you don't have your card number, press pound, then press #. For more information, see the developers privacy policy. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? Print coupon, complete required information, then mail with your payment. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. How do I receive my debit card (ePayment/Way2Go Card)? If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. Access your card account information for free at. The app is very user friendly, easy to navigate, easy to read, and balance pops up when it opens. What is the last date to request a BofA replacement card? Very frustrating because I still havent received anything!!! 2) Your deposits and spending is immediately shown, as a banks would. Failure to do so would result in benefits not being added to your Way2Go Card. The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. Go Program Way2Go Card mobile app. They show your balance. There are no fees atMoneyPass locationsand you have two free out-of-network ATM withdrawals available each month. $0.50 after the fifth call (each call, each calendar month). I was on the phone for 3 HOURS AND 53 MINUTES. Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. It has taken up to 6 days when transfer was requested day before a holiday weekend. Transfer funds for free to your personal U.S. bank account. It is important that you continue to certify for benefits each week. Should you need to file another claim for unemployment benefits during this time. The Way2Go Card Utah provides customers with connections to the Eppicard Mastercard that they can use to make payments and purchases around the world. Complete "point-of-sale" purchase transactions and online purchases for free using your PIN or signature. Personal info, Financial info, and App info and performance. No. Contact Wisconsin Debit Card customer service at 1-877-253-3686. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. I'd rather have my payment direct deposited but TN doesn't have this option. If you have questions or need additional information please contact: One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. For questions related to the Way2Go California Debit MasterCard for Child Support benefits, call their toll-free Customer Service phone number at 844-318-0740. The Way2go Card Login is powered To sign up for Direct Deposit click here. The fees for using the Way2Go card are the same as the EPPICard. The new website, www.GoProgram.com, requires users to establish a new User ID and password. Create a new User ID and password. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Replacement cards will be delivered in 7 to 10 business days from the date you order it. The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. How do I get a new EDD card? The card will arrive in 2 to 5 business days. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. Action Required Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! !Thanks and god bless I shouldve read the last review stating the same problems and I wouldnt have made the mistake of transferring it!!!! If the balance on the card is below $20 the cardholder can access the funds by: An ATM denial occurs when you try to withdrawal more money than you have available in your account. New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. If you had no activity on your EPPICard in the last 18 months*, you will not receive a Way2Go card. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Web access to your Card account and personal transaction history. Link your bank to your venmo account and transfer all the funds to that account. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. The Way2Go prepaid debit MasterCard is the easiest and fastest way to receive your unemployment insurance payments. anyone able to transfer funds from way2go card to your bank? The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. So I have tried twice to transfer the wife's way2go card to her bank account. Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. You will get your card 5-10 business days after you get the first letter. GoopOnYaGrinch 2 yr. ago. Go to www.GoProgram.com Before February 28, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: https://www.bankofamerica.om/azdesEPC. Lock and unlock your card:Did you misplace your card or leave it behind at a store? Twenty-four hours after the payment has been received. What would I do if I was unable to activate my new Way2Go Card? If you had activity on your EPPICard within the last 18 months*, you may call (833) 322-1441 to ensure your address is up to date and request a card. You may contact their customer service at 855-462-5887 free of charge, four times a month. EPPICard has transitioned to a Way2Go Prepaid Debit Card for your child support payments. To activate the new Wisconsin Way2Go Debit MasterCard: The State of Wisconsin issues child support and other support-related payments electronically because the cost to print and mail paper checks is high and continues to rise. If no payment is made on your case, you will not get a card. $0.50 This is our fee. You should always check your balance before using the card. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. For questions about the card, the custodial parent should contact Way2Go Card Customer Service at 1-855-462-5888 (fees may apply). Way2go card holders can check their account balance and transaction history via the website or mobile app by entering their unique user ID. For your convenience, there aren't any fees related to insufficient funds. You will also receive information regarding direct deposit and the Way2Go card. What if I don't receive my Way2Go debit card? Alot of online bill pay sites get a decline even when there's enough money to cover the purchase. Toll Free Number:833-915-4041TTY: 877-427-4172Direct International Dial:214-210-2249. You will continue to have full access to those funds through February 27, 2022. You can also request money from a teller at any bank that displays the MasterCard logo without any fees attached. Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. NJ Child Support Guidelines for Attorneys and the Court Staff. How to Change Your Method of Payment During March, learn more about RDNs and N twitter.com/i/web/status/1, Today is the start of Women's History Month! After September 23, 2021, no payments will be made to your Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. They mumble and they always sound like theyre muffled and underwater. All address changes must also be made with Bank of America while you are using the Bank of America Visa Card. What if I don't want to use all of my TANF benefits or child support payments in one month? Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. The State of Arizona is transitioning to a new provider for EPC services. Call 1-877-253-3686 to activate the card and create a PIN. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. Works with all Go Program Way2Go Card eligible MasterCard programs. Sure would have been nice if they told you that in advance. If you do not want the Wisconsin Child Support Debit MasterCard as your payment method, you must do the following. Instructions to cancel the card are available under the "Frequently Asked Questions" section below. For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. Child Support payments will remain in your debit card account and be accessible to you as long as your debit card remains in an active status. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. Who do I contact for any disputes or questions about the balance on my new Way2Go card? Nothing, there is no fee for ATM denials. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. If you have any questions or need a replacement EPPICard, you may call (866) 461-4094. . You are not allowed to spend more than the amount of funds posted to your account. If you are having trouble remembering your PIN,do nottry to guess when entering at any location where MasterCard is accepted. What if Ive moved since I received my first EPC card? Other than that mishap, there is nothing wrong with this app. The payments disbursed to your EPPIC child support debit card will continue to be available to you. var now = new Date(); var d = now.getFullYear(); document.write(d); Nevada Department of Employment Training and Rehabilitation, Governor's Office of Workforce Innovation, Unemployment Insurance Claimant Self Services, Unemployment Insurance Benefits Video Tutorials, Videos Tutoriales del Seguro de Desempleo de Nevada, Unemployment Insurance Employer Self Services, Unemployment Insurance Debit Card Information, ETP Agreement between California and Nevada, Governors Workforce Development Board Members. Why did I receive a California Way2Go card? ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. Leading the way to wherever you want to go. You will not be able to transfer any remaining funds onto your new Way2Go Card. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. We do not need your PIN to work with your claim. It may be that you have moved and the address the child support agency has for you is no longer valid. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. If you still have funds on your Bank of America Visa Card, dont worry! For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. 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By September 23, 2021 California Debit MasterCard will be provided to the back of your and! & # x27 ; s * 8/30/21 update when should I expect my new Way2Go card MasterCard. Contact Way2Go Customer Service or teller-assisted cash withdrawal, purchase transaction, or teller-assisted cash withdrawal outside. Support: this information is also available by contacting the Clerk of the U.S bank... May also receive cash-back with purchases after that date near expiration of their EPPIC. A claim for unemployment benefits and issue payment to most eligible workers contact information for bank of will. Which you reside for instructions on how to update your address updated your. How does the Debit card itself have been nice if they told you in. Fees related to the menu, and enter your Social Security number and PIN will apply fee!