my next gripe is about the airport that if we are unfortunately needing repatriated home. The WiFi isn't what Princess advertises on their website. Unable to complete personal nformation. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. have your passport handy. It links to the on board computer where all the information is stored. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Awe-inspiring engineering, lush rainforests and diverse cultures await. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. Then when I just opened my husbands tab it shows some of my contact info on his side. I think they were having server issues this morning. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I have successfully located the Arrival Time feature on my tablet. App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. What do I need to get it to save the information? I'm from. click "Force Stop". Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. Medallion device will be waiting at the port for guests living outside the U.S. Is the app available in multiple languages? Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Now I am on board the Caribbean Princess. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! LauraS Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. Does anyone know how I can do this outside of the app? (But as many have noted, nobody looks at that when you do arrive at the port. Anyone else having this problem? Follow the Princess MedallionClass iOS app troubleshooting guide Here . (Only passport option). However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Have white screen of death so cannot complete my personal details. What if I have additional questions about the MedallionClass experience? Ann is my middle so my passport is correct The Medallion app only prompts her to upload her passport in the "travel documents" section. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. 19952023, The Independent Traveler, Inc. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. The problems imputing onboard payment details. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Then open a web browser and the page will launch. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. It's just, dammit! There must be a easier way of checking in. support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. (My app issues didn't get fixed.) I have called Princess Support about 9 times. download the app in your phone's app store. I've never been asked to show the app at check in. Which phone number did you call? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. Have dinner at the same time each night or change it based on what works or you. Then confirm "Reset Network Settings". Watch video: Introducing Princess MedallionClass. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. You will be able to leave a comment after signing in, By Pretty sure everything else is manual entry. Walk along sun-kissed beaches in laid-back style. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. my next gripe is about the airport that if we are unfortunately needing repatriated home. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. I entered the wrong birthdate and it won't let me edit the information. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. App is also up-to-date. Not being on a Princess Cruise before I was not sure what to expect. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Just FYIyou have responded to a posting that was created back in 2021. Medallion Class App on iPhone does not load, just get the "turning circle". For the last two days I have been trying to upload my vaccination card with no luck. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. I kept getting booted off of it, logging back in was . The App is very poorly written and takes an inordinate amount of system resources. 3D printed wristband for Princess Medallion Class Cruises. Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. I have been on Medallion (ta && ta.queueForLoad ? When I uploaded my passport I get an error saying that my first name does not match. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. WhenI try manually when I get to nationality it wont accept British Citizen. The booking number for our cruise has changed since installing the Medallion Class app. To use our mobile site, please enable JavaScript. Won't let me save. Hi, I am trying to put my travel documents in the ocean document and cant save it. So if anyone else was having the problem I was just providing a non-Princess reason for it. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. It also offered a 4 or 6-top. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. Merci de m'aider. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. Since it is an app I don't use Chrome and it's buttons to print from. we are not young but usually manage these things. My passport shows my first and Middle together Brenda Ann Enjoy Games Under the Stars, location-based scavenger hunts and other games. . The cruise has been paid in full. Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. This is over several weeks time. Using a photo in my drive file - nope. Cannot link my booking, the error is No booking number found. I HATE this Medallion App thing! I still don't see anything about choosing an arrival time but at least I'm in . Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. Select the issue you are having below and provide feedback to Princess MedallionClass. See the Great Lands glaciers, wildlife, and national parks. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. This is our 1st (ta && ta.queueForLoad ? Concerned about how much you (and your family) have bought during your cruise? The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). Click "get online now". How can I get help with my Medallion device on board? Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. No Smart Phone.No Problem. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Still no help after reporting this issue by phone 2 weeks ago. Tried to log in for two weeks. There are many android uses who will be able to help you (I'm an Apple kind of person). Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. Why is my COVID pass still pending 3 days before the sailing date ? Is there a way to wear my Medallion device other than the lanyard?Absolutely. To use the MedallionClass app for check-in process you will need: booking number. IDK why no 8-tops, but not interested in them. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Keep receiving message that it will download later. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. I still don't see anything about choosing an arrival time but at least I'm in . If that photo does not match a guest during a purchase, the transaction will not be authorized. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. How does the Medallion device help with guest safety? to the Ocean guest experience platform. ), You will be able to leave a comment after signing in, By Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". Which phone number did you call? Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. I had this interaction yesterday when checking DMW function. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Why will it not take my full name as given on the passport? IDK why no 8-tops, but not interested in them. I cannot figure out how to update the app with our new booking number. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". The emergency contact for my travelling has been carried to my 'information'. EDL). Using your phone take a screenshot of your vax card, see if that will upload on the App. Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. Now, put your network on 4G e.g. I can do without the drinks, but still need required documents, health for boarding. Does anyone know how I can do this outside of the app? Bottom line: It's not your job as a customer to find workarounds for their blunders. Well it really is moving slower! Tried restarting the app and restarting the phone with no success. Save screen is grey in personal information and wont let me save. The last part to complete my requirements is the photonot working for me. . The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. CC Help Jenn It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. It's recommended to create a New Account if you don't have one already. To do this, you can use Princess's Cruise Personalizer website. You can't do everythingbut quite a bit can be done using this method. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. I cannot link my booking number. Repeatedly tried to take security photo with no success. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. The staff know nothing about it - why should they, as they don't work for Princess. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. App still crashes on my phone, but as long as I can get in somewhere, I am good. By Frank and Barbara Mitchell Jun 04 2022. Unable to complete personal information and emergency contacts sections on medallion app! When I open the MedallionClass App on two different devices (ipad & fire tablet) it opens and crashes before I can even attempt a log in. The levels of RF energy it generates are similar to those found in many consumer devices. That eventually went away. Give an option to put you in the queue and call you back when someone can help you. (started several months ago). App is doing nothing it was intended to do--does not allow me to register with email or booking number. ), You will be able to leave a comment after signing in, By Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). At their suggestion I tried logging in on the Princess.Com site with same details. App will not accept my Florida enhanced drivers license. Right now, it is hit and miss/for some, not others/very poorly developed. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. Depending on your departure date, they might not respond for a while. Depending on your departure date, they might not respond for a while. My upload of covid vaccination proof still says "waiting approval" after a month I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Realize you forgot sunscreen by the pool? Does the MedallionClass app work before my cruise? I installed the Medallion Net app before boarding no issues. CC Help Jenn It didn't recognise anything again. Can't log in with app or on Webpage in order to provide required information. Phone is iPhone 12 Mini with up-to-date IOS. Your advise & resolution required ! touch-free, thanks to MedallionPay. First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. It's windows 7. Help. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. It took an extra long time to connect. Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. However, all the information showed up on my traveling companion's Medallion. Cannot upload security photo, says try again later. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. Please advise how to edit and enter the correct birthdate. EDL). The app will not load onto my iPad or open on my laptop for the web version. 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