Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. Hello, Were you not able to get reservations? There is a map online of which trolley can take you where. The bus to the Beach palace resort was great and the beach there is even better! Yes there was seaweed on the beach. This is one of many games that get kids moving. Presentation, taste, and experience four star! We didnt book ahead of time and we didnt have any problems getting in. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Thank you so much for the time you put into this review!! We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? You can see the proximity of the pool to the sea. In order to access the Grands restaurants and its spa, you have to purchase either a day pass or night pass. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). This is the kids pool at the Sunrise Moon Palace. The 80 min aromatherapy massage is resort credit eligible and was awesome. We also really liked Cusco. We are going back feb 2021. Thanks for your review. Its also brand new. Please see our partners for more details. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). The interactive games are very cool. Who can I contact? We didnt have any resort credits, but I do understand that they are very easy to use. Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. Not a bad spread! The water park at The Grand is amazing! You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). We got two extra rollaway cots and kids found them very comfortable. In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. To be honest, we didnt notice. Very busy in early morning otherwise fairly quiet. Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. I am planning a trip there with my family for Christmas 2019. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. We spent time at all of the pools and lobbies. Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! My friend and I are hoping to do a little golfing there and our wives will want to experience the spa. We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. Our Vow Renewal in Riviera Maya, Mexico. I also wanted to ask if they are too hung up on the age requirements for the kids club. Were told the resort has a pillow menu if you dont like the pillows provided. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. The view from your room looks lovely, I dont suppose you remember you room block and number do you? Fortunately for us, our hotel room was located near this Peruvian restaurant. We did not spend a lot of time at the beach. He made our last night the best night! Some of the hotel rooms have a pool directly in front of the patio. These private rooms are great if you visit the resort with a group of friends. SNORKEL XTREME. Great review! The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). Do you know if there are any ocean view rooms at the Grand? Do we need to pay for any food or special beverages in the resort? But this time were bringing the kids. Hi. Did you find that to be an issue with the kids at all? Thanks for the thoroughness of this. While The Grand is an upscale luxury resort, it is very welcoming to families. Youre going to have a great time. The shower in our room even had kids shampoo. My best friend and our spouses and 4 children. We didnt hold back. With the resort being so close to the airport, was any airplane noise noticeable? Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. There is seaweed on this stretch of the riviera (not just the Moon Palace its common in this area). Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? It was a great way to start the day. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. Our boys enjoyed the simple penne pasta with butter. Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. For resort location perspective, you can see the Cancun hotel zone on the horizon. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. The table is even lower to the ground so kids can serve themselves. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. This goes beyond having a kids pool and chicken nuggets at the buffet. Thanks so much leaving to go there 6/22 for a week. Its really easy to travel between the resorts. Thanks again. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. Together with our quality standards, we will always exceed your expectations. We used the $1500 credit for dolphin swim and it was amazing. Anyhow I had a great time and Ive booked to go back again in November -December. They do run buses to go there but only for premium members. Whats in your closet? My 6 yr old found upstairs pretty boring, more for the younger kids. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. The Grand at Moon Palace offers all inclusive Cancun Honeymoon, vacation and wedding packages.The resort is located just south of the Cancun strip. Water slide at the Sunrise resort. Enjoy! While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. Where to begin?! I am planning a trip there with my family for Christmas 2019. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. We may have eaten half of that wooden boat of salmon and avocado rolls. Variety of hot Mexican cuisine at the Grand Buffet. You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. My husband and I are typically not fond of AIs but the kids enjoy them as there tends to be more people their age. Or is it now only if you stay at grand? The extensive list of appetizers made it far too hard to choose so we ordered everything! I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? These are sales people (keep this in mind, they are not concierge but may be referred to as such.) We didnt have any problems getting a table for dinner. Travelled during spring break (near full capacity), two adults, two kids. So YES bring as many small bills as you can find. No cost break for a group. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. Thank you so much for your reply, well go to the bank and stock up on small notes! Those little details matter, and they are much appreciated. This is such a great review. If memory serves me correct we get 1500 per family for our trip. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. Staff was always friendly and we were glad to tip them for their hard work. No, we didnt have an upgrade. We are considering here for our family Wagyu beef this was Cams favourite dish. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. Braydon LOVES the giant jacuzzi. We just walked up to the restaurants and were seated instantly. . Even the fancy gelato bar? At least run shuttle service free of cost to beach palace. As soon as the attendant let go, Braydon went flying back to the top. I also forget the name of this dessert. Is there an extra charge? Do you recall which swim up building is closest to the lobby? Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Do you know what is included with that? I assume checkout is mid morning. This was the only decent photo of him after 10+ attempts on the lazy river. You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. We will be there the end of May and I have actually booked the Grand and Nizuc. Thanks for your AWESOME review ! Thanks. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. Im glad you found the post helpful. Tuna poke served in a coconut bowl. The landscaping is still quite new. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. Then we took the boat to Mexico and got a real taste of the city!! With all the amenities it surely will have something for everyone. The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. . They truly deserve it. Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor We love Peruvian food but its not easy to find, especially at an all-inclusive resort. Are there staff members to watch over the children? The little unexpected details do matter. Might sound stupid but I cant seem to figure it out. This boy loves meat on a stick. Great review! To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. Can they stay at the kids club alone while we go out to a formal dinner? Hi & as others have said, thank you for all the details in your review. This is the adult only pool at the Grand at Moon Palace. Its a legit Water Park! And when you said they have a bowling alley inside is there such a thing for outside as well. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? Dessert buffet makes this boy very happy. We are going in April with 4 and almost 6 year olds. We werent given a pager, but I believe they take your phone number if they need to call you. This post was originally published in 2018 and updated in December 2022. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. Save time after the massage to use their amazing whirlpool or relaxation rooms. Cusco offers a variety of ceviche dishes. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. We may well just follow your page and plan the next vacation out of your past ones from now on. You just take as many towels as you need. My husband and I went there for our honeymoon (I think we stayed at Nizuc). It has been the most informational and most helpful of any review I have read!! She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. The elegant Lobby Bar chandelier is a work of art. 10 Common Family Travel Mistakes (and how to avoid them). 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