When you choose your new countertop, making the right decision comes down to doing your research. Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. This benefits you because it makes Silestone low-maintenance when you compare it to granite, for example. We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) Quartz countertop colors are fully customizable in terms of color tone, style, and finishes. Silestone is not heat resistant. Silestone is one of the largest manufactures of Silestone in the world. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. Tim, I have looked at Dekton. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. Stain Resistant. No stains at all. The colors of quartz countertops are premade. I was happy with the pattern. It is easy to clean and has high scratch, stain, and heat resistance. After we became aware that ACC had taken monies from consumers in three different states we took action immediately. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. A product from Italy that is making its way in the our market is called lapitec. The best counter aesthetically is one that you like best. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. What To Know Before Adding On To A House. So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. It may not be able to fit every budget but there are more affordable options than many people realize. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. Absolutely wrong. I hope I hear from Mr. The plan was to fit pieces for the extension which he measured I believe in July 09. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. It is composed of 94% quartz. The polished in my selection was not glaringly shiny. They know I'm out about $800. So its now October 08. I just contacted the silestone people at their new showroom in MA at Canton and they have new 12x24 samples of the suede finish so I am going out to look at it next week.in pics the Lagoon with the suede finish looks very marble like. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: Share your photos and videos with others to prove the truth of your words. The resin acts to seal the surface to a degree unattainable with wood, natural stone or even laminates over time. An important factor in choosing your countertop is the size of the slab your material of choice has. Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. Not every homeowner has the time or even the opportunity to do this. Wall cladding with Silestone is not limited to bathrooms and kitchens. The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. Just another broke process in their CSI approach. Then we went to the warehouse and saw entire slabs in both finishes. We do care about our name as well as our customers. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. There are many manufacturers of Silestone. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. They should be ashamed of not working to resolve these issues quickly. Silestone is a man-made material for countertops. I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. The surfaces are not only prone to food stains, but also water stains. The complaint has been investigated and resolved to the customers satisfaction. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. The formats or sizes available depend on the Silestone treatment. Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. Click here to get notifications about new complaints of Silestone. Although some of the install was fine, the bar area was badly mismeasured. I think that was due primarily to the proximity of the installer in Houston, TX. Hands down, we changed to polished. This is confusing? Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. Whatever cleaning product you use, thoroughly rinsing the product away when done will help preserve the life of the counter top. cracks and chips. I think the next step is to try to get a judgement about of a small claims court--I have pictures and evidence of the bad install. Take a look at moreremodeling ideas in our previous project page. I waited a week and finally got through only to be told they can't find anyone who has the stone in the style I chose. Suede. Use a heat-resistant mat to protect the Silestone countertop from damage from the hot tools. I purchased this product on June of 2010, I started noticing that the countertop was dissolving on the edge next to the sink. I guess they should know ? In addition, sinks and backsplashes cost extra. With all the talk of defrauding the American people by banks and customer rights, at the very least I hope they come down hard on these third party relationships that are established. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. This isnt to say that every Silestone countertop will have clear seams. Any concerns are usually handled with a telephone call. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. There are also three texture options: polished, suede, and volcano. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. No need to wipe or scrub hard. I met with the Clearstone rep in Dallas and his sample stone looks fine. How Can You Save On Energy Bills In 2023? The idea is to play with different colors, textures, finishes and style to create visual interest. commercial kitchens. Suede Quartz is a newer finish that is taking over design trends. Your countertop, sink, floors, and walls can be covered with Silestone. Water stains show but do wipe off. You're asking for trouble. Buyer beware. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. He indicated to me that these jobs would be completed, and he would receive his material in Tennessee from a distributor of Silestone. But now second one came up last week on June 7th, 2022. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. If can melt if you place hot items on it without a protective heat pad beneath. . Silestone is high impact resistant and allows you to handle any object in your kitchen without the fear of damaging the surface. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. So I've got a backslash that doesn't connect at the seam across the oven. To avoid stains, make it a habit to remove spills immediately they happen. However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. Advantage: Quartz Countertop. Other stronger, industrial acids (muriatic acid per example) could damage the material. I want a smooth suede matte finish. The counters were the only thing we did not do ourselves. Or give my money back. The website also points out that you can no longer place hot pots directly on the stone which in my opinion trades one kind of fragility for another. Silestone is constantly innovating to provide the most stylish surfaces that stand out for their resistance, durability, versatility, and low maintenance. Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. Silestone of Atlanta. Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. I won't even have a housewarming party until I get this $8, 600 monstrosity out! Highly hygienic. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. While they appear tough, they easily crack when you place a lot of weight on them. When that happens, its rare to be able to repair the countertop well. The local supplier was efficient - called us within 1 day of the order, came out to measure within 2, and called us 4 times while waiting for the counters to come in to let us know the status. Silestone Helix Counter top was installed in February of 2019. Where are you located? As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. Add about $400 for the price of a sink install, plus $250 for the cutout. Silestone Countertop Installation Pricing. Purchased 110 sq ft Silestone Yukon Leather countertops (over $7, 000 in May 09) that cracked inside a slab and chipped within 3 mos of installation. I would request that this individual call me personally and I will see if I can take care of any issues that may have occurred. I have polished Silestone Quartz counters and love itSo easy to clean. Silestone does not emit radon gas as granite and other stone surfaces do. Also, it looks whiter to me with the Suede. Many people underestimate the amount of time, energy, and cost associated with sealing granite annually and through time skip the step. 4. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. Matte finishes have pits (that is the texture you see) that hold onto all the oil and dirt. This is so frustrating clearly there is a defect and the warranty is just We installed a new kitchen in our 15 year old house. helps you in the process of remodeling your home. " We have searched online, and numerous other claims have been filed by other homeowners who complain about countertops cracking in a couple of years and Consentino denying claims. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. Unfortunately, the resin is not heat-proof. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . We originally picked the matte or suede finish from the samples. In an ideal world, your countertop would be one solid piece with no seams. In fact, the material itself has antimicrobial properties to fight off bacteria. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. Bathrooms are another area in the house that can benefit from customization and use of color. For the first 2 years it was the greatest, however I accidentally left a bag of groceries on the counter that contained some frozen corn and later went to put the food away and noticed that the bag was wet and it had leaked on the countertop. In fact, it requires added support in your cabinets to hold it up. After a short stint in public affairs, Wells moved into youth ministry. Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. I am just beginning to research all this stuff ! We subsequently became aware of many jobs in which monies were exchanged and the goods were not delivered. I totally disagree after having spent a LOT of money on Silestone tops. Also he removed all the facing on the bar (which wasn't really necessary) and told me that the refacing could be done after the install was completewell thats of course not true. We have had granite for 30 years - no cracks, no chips no stains. When their countertop arrives, it looks dramatically different from the sample they saw. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. Silestone does not need any water repellent or gloss enhancer. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. Your email address will not be published. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. Features. Headquartered in Sugar Land, Texas they are constantly expanding their color library to bring more color options to kitchens and bathrooms. The sinks are seamlessly integrated with the countertop creating a leak proof continuous slab of countertop and sink. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. My call but since the Silestone didn't fit originally, Smith told me he'd make it "right'well now its October 09 and my bar is still bare and I have no idea where the Silestone is located. The fabricator said that material was terrible to work with because of the "marks". The cabinet salesperson contacted their local Silestone installer to call me so they could measure and cut the stone, they never called me even after several phone calls from the cabinet store. They sent their rep in with various cleaners and still nothing was remedied. Silestone surfaces come with a warranty depending on the manufacturer. Mr. Oehmsen is correct in his ascertain that their is no record of material purchased from his company. I had to buy 4 slabs because of my counter space. Apparently he is hospitalized with a stroke. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. The basic edge is square with a slightly eased top edge. Kitchen countertops fabrication and installation. I never even knew Stone Systems existed as a company. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months. Don't hesitate to call your congressman or Senator..they need to know. We took away his CSI (Certified Silestone Installer ) number. Required fields are marked *. Ready to join the 100,000+ homeowners matched with pros? Silestone is a non-porous surface and highly resistant to stains from coffee, wine, lemon juice, olive oil, vinegar, makeup and many other everyday products. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. Its exclusive treatment offers the highest technological performance. The top of the bar was actually almost 5-6 inches longer on one side then the other. No matter the size of the kitchen, there is a Silestone surface for you. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. They told us that as soon as the countertops were installed, the warranty did not cover anything. Bella counter tops. They directed me to Mr. Oehmsen who company is not helping any of these people (probably directed by Silestone corporate) even though he told me there was an agreement to have the injured parties charged for 60% of the value of the Silestone. Antimicrobial . Well that was almost a year ago and the Silestone is still setting loose on the countertop. The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. This site uses Akismet to reduce spam. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. I have read lots of mixed reviews regarding the suede finish. Best for a small space or to create a showcase wall in your home, use the technique sparingly and in concert with the other design elements found in the room or area you wish to create the wall clad. I was having my kitchen remodeled and selected Silestone for my counter. 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Not to send you any unrelated messages, click here to get notifications about new complaints of Silestone the... Say that every Silestone countertop will have clear seams the time or laminates! Without a protective heat pad beneath his family was sick and 4 resolve these issues quickly countertop damage. ) ( Roseville, Ca ) counter tops for our kitchen remodel from LOWES ( Cotati.... The largest manufactures of Silestone in the our market is called lapitec June 2010...