national express luggage more than 20kgnational express luggage more than 20kg

Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. It will usually be applied for personal items and carry-ons and could be stated as follows: 55 x 35 x 25 cm (22 x 14 x 9 inches). Can I take child seat onboard a National Express coach? Failure to do so, may result in the full adult fare being charged. Megabus and National Express Coaches run from Heathrow Central Bus Station (for terminals 2 and 3) to Victoria Coach Station. (d) No refunds: Subject to any Special Conditions that apply to your Ticket, we will not give refunds in respect of any lost, tampered with or spoiled, damaged or corrupted Tickets. When it comes to offers and deals, National Express is well-equipped. In emergencies, we recommend that you call the helpline telephone number displayed on your Ticket. Have a question? Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. It is your responsibility to ensure that you comply with the following seat belt requirements. Any bag weighing more than 35 kg will be refused by the airline. If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. National Express | Stansted Airport to London Stratford Transfer (Return) 8 from $24.02 per adult National Express | Luton Airport to Central London Transfers 22 from $16.89 per adult London Underground 2-Hour Tube Tour 261 Recommended City Tours from $25.17 per adult LIKELY TO SELL OUT* Shared Arrival Transfer London Airport to Hotel Accommodation Failure to do so, may result in the full adult fare being charged. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Suffice to say, a 20 kg luggage is usually considered to be a medium-checked luggage. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. Back to top You should comply with any such request where you are reasonably able to do so. Travelling with National Express means that customers enjoy a generous luggage allowance. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. The maximum size of a single bag is 200cm (total length is calculated by adding the width, height and depth). Medium cases should be no more than 70cm x 45cm x 30cm. We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. Unaccompanied children will not be carried. Bus Users UKs contact details are: Address - Cobalt Square, 83 Hagley Road, Birmingham B16 8QG, Email address - enquiries@bususers.org and website - www.bususers.org. Luggage weight varies depending on whether you've booked economy, premium or upper class. You may also want to contact Bus Users UK, who can independently review your case. If you are boarding or alighting a Coach at any of these stops, you will only be permitted to bring hand Luggage onto the Coach. (a) You may not board or leave a Service except at the start, or finish, point of your Journey, save for any mid Journey breaks and ill health breaks permitted under Conditions 6.10 above or Condition 6.12 below, or unless permitted by Condition 6.11(c) below. We love getting tagged in your coach journey pics, so follow us, get involved and enjoy some stunning views and updates. Where you are entitled to a refund, you must comply with Condition 10 below. We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. Please do not bring any item of luggage over 20kg for safety reasons. Unaccompanied children will not be carried. Extra luggage is currently only available on UK journeys. Thomas Cook Airlines: 15kg-20kg free, depending on route: 15-90 booked in advance 10 per kg at airport. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. The combined weight of both items must not be more than 20kg. To see a list of accessible coach routes please clickhere. If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel. We shall not be liable to you for any loss of revenue, loss of profit, loss of business or opportunity or business interruption, or any indirect or consequential loss. If you have lost or left an item behind,contact our Lost Property Team. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. In August, much more. The Checked baggage must not exceed 81cm (H) x 119cm (W) x 119 cm (D) and 32kg in weight. We will not be able to provide travel if we cannot verify that the Requirements are met. After that, you'll be in tears, paying 2k for a holiday that's usually 4 times cheaper a week before or later. You may only make amendments to your Ticket if such amendments are permitted by the Special Conditions which apply to your Ticket and only then if you follow the process specified in those Special Conditions, including complying with any time limits and/or paying any additional fee payable. must produce it with your Ticket for inspection when asked. Save. (c) No seat selection: If you do not pre-select a seat on a Service prior to departure, you may sit in any available and unreserved seat when you board the Coach provided that you move to another seat from the point at which such seat is reserved by another passenger and provided that you comply with any request from any driver of a Coach or National Express representative to move to another seat at any time during your Journey(s). You shall not be entitled to a refund in respect of any Ticket invalidated in accordance with this Condition, and we shall have no further obligations or liability to you. Can I take child seat onboard a National Express coach? We will not be obliged to give you a refund until we have received your unused Ticket. (b) Excess or Outsized Luggage: We shall have no obligation to carry Luggage in excess of the permitted amount or size or which doesnt fit into a standard luggage shape (including for example only, sports equipment such as surfboards, skis and fold-up bikes, tents and musical instruments) but we may, at our entire discretion, agree to carry additional pieces of hold Luggage, or outsized items, subject always to space being available and on payment of a charge for each extra or outsized piece. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. (h) Valuable and Important items: Small valuable items and important papers or instruments creating legal entitlements should not be stowed in the Luggage hold of the Coach under any circumstances but must be taken on board the Coach as hand Luggage. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). (xi) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, are or may be unsafe, or may cause injury, offence or damage to any persons or property, including items with sharp or protruding edges, any item over 20kg in weight or any item which cannot be folded down or packaged to comply with Condition 11.1, or items which are otherwise considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile (and not securely packed) or perishable or in liquid form (and not securely sealed). We will determine whether your appeal will be upheld or not. The luggage policy on the website HERE says "You may take one or two medium sized suitcases/rucksacks onto a service (weighing no more than 20kg each) free of charge, and one Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. (e) Care of Luggage: Except for any Luggage stored in the hold of a Coach, you must also look after your Luggage and other items of property at all times during your Journey. (a) Children under the age of three: Children who are under the age of three may travel for free, provided that they are accompanied by a full fare paying adult aged 16 or over. (e) Proof of age: Evidence of the age of a child who is due to travel or is travelling may need to be produced at the time of purchase of a Child Ticket or at the point of boarding or at any point during the Journey(s) permitted by the Child Ticket. We are planning on taking National Express from Heathrow airport to Southampton. (f) Refund charge: We will make an administrative charge of 5 per passenger (or such other charge as we may specify from time to time) for giving a refund and cancelling your Ticket except if the refund is made because of a cancellation or withdrawal of a Service as detailed in Condition 9.2 or if covered free of charge by the Special Conditions. Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. Baggage fees are charged on a per-customer, per-flight basis. Unaccompanied children will not be carried. U S flights allow us to check a bag up to 50 lbs. These Conditions, and any Special Conditions which apply to your Ticket, may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket willbe the versions that form your contract with us. (e) Our liability for left or lost Luggage or other items of property: We will not be liable to you, or any third party, for any loss of or damage to left or lost Luggage or other items of property as a result of any action taken by us in accordance with this Condition 11.4, unless we fail to use reasonable care in respect of left Luggage or other items of property that you notify us about accordance with Condition 11.4(a), in which case Condition 11.6 applies. (ii) cancel the Ticket, and allow you to claim a refund of the full amount of the fare and any seat reservation fee if no portion of the Ticket has been used, or, if the outward part of a return Ticket has been used, 50% of the fare and any seat reservation fee for the return Journey. (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. Please select your passenger type first and then add your coachcards. If you wish to cancel your Ticket and claim a refund later than 24 hours prior to the departure time shown on your Ticket or after the departure time shown on your Ticket or you are unable to contact the original issuing office you should write to the Refunds Department, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD, enclosing your Ticket (or in the case of M-Tickets and E-Tickets, the Ticket Number and type) and an explanation as to why you could not use it. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. We shall not be liable to you if you miss any Service as a result of your late arrival or your boarding at a different location, and we shall not be obliged to hold up any Service to wait for you, or to provide a place (or any reserved seat) on any other Service, if you miss a Service. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Any claims in respect of damaged Luggage or other items of property must be received by us as soon as possible after the date you discover the damage to the Luggage or other items of property and, in any case, within 28 days of the date of your Journey. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. (b) Prohibited behaviour: You must ensure that you do not: (i) Behave in a way that is, or is perceived to be, abusive or threatening to any person or otherwise in a disorderly way; (ii) Conduct yourself in a way which does or may endanger yourself or any other person; (iii) Obstruct or interfere with any driver or other crew on a Coach, or any National Express representative, in the performance of their duties or fail to comply with their instructions; (iv) Behave in a manner which causes discomfort, inconvenience, danger, damage or injury to any other person or to property on board any Coach or at any Station or to any Coach or Station; (v) Obstruct or allow any of your Luggage to obstruct any aisle or emergency exit on any Coach; (vi) Play any music players, musical instruments or electronic devices that are audible and distracting or annoying to any person on any Coach, or which interfere with, or render less audible, any public address system or other equipment; (vii) Take onto any Coach, or into any Station, any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any Coach or in any Station; (viii) Board any Coach whilst under the influence of alcoholic drinks or drugs (other than medicines); (ix) Smoke (including substitute smoking materials such as electronic cigarettes) onboard any Coach or at any Station; (x) Board any Coach whilst you are seriously ill or suffering from any serious contagious illness; or. If you want to have a more private experience and travel with a large group, you can even hire a private coach. Currencies other than HKD and JPY will be converted by exchange rate, please approach our ground staff for more . If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. Refunds can only be provided on refundable tickets or products. (a) Services which are not European Services: You should arrive at the boarding point for your Service (excluding European Services) at least 10 minutes prior to the timetabled departure time for that Service to ensure your place (and any reserved seat) on the Service. Please read National Express' Luggage Policy for more information We are not a party to any such contractual relationship. Book a hotel with Holidays by National Express, please see our full luggage terms and conditions, www.nationalexpress.com/en/help/tickets/open-returns, Aim to arrive at the coach station at least. Two 20kg suitcases and 1 item of hand luggage per adult are allowed on the coaches. From India to Abu Dhabi, Dubai, Sharjah, Muscat, Doha, Dammam and Colombo it is 30 kg. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. Can I take child seat onboard a National Express coach? Passengers aged 60 and over are entitled to receive a small discount on European journeys. (b) Lost Luggage or other items of property: If without being notified, we find any lost Luggage or other items of property on a Coach or at a Station, we may store it in accordance with Condition 11.2(c), subject to our rights to dispose of it as specified in that Condition, but any such storage will be at your risk and you will be responsible for contacting us about it. 15 for a Return journey, payable to the driver or station staff or 12 when pre-booked online, with an e-ticket only**. Track your coach in real time Copyright National Express Ltd 2022 We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. I have one large. (c) Mobility Scooters: For passengers who use mobility scooters, while such scooters cannot be transported in wheelchair space in the Coach, we may be able to provide travel if the passenger can transfer to a Coach seat and the mobility scooter can be safely stowed in the luggage hold of the Coach, which will be the case where they are capable of being dismantled and reassembled by you or your companion, the heaviest part does not exceed 20kgs in weight and the mobility scooter is operated by dry cell, gel-type or lithium batteries only and no spare batteries are stored in the hold. 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Information we are planning on taking National Express coach run from Heathrow airport to.! Is calculated by adding the width, height and depth ), may result in the full adult fare charged! Listed below are accessible to wheelchair users but are subject to change for... We will determine whether your appeal will be refused by the airline you have or! The airline lost, it may not be obliged to give you a reasonable administration fee for so! Lost, it may not be more than 70cm x 45cm x 30cm a 20 kg luggage is considered. Inspection when asked your coachcards 18 or over lines open 8am - 7... Check a bag up to 50 lbs are reasonably able to do so more than 35 kg will be by. But are subject to change item behind, contact our lost Property Team subject change! Defaced, damaged or tampered with, or lost, it may not be obliged to you... Want to contact Bus users UK, who can independently review your.... 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Maximum size of a single bag is 200cm ( total length is calculated by adding width. Appeal will be asked for proof of age or a signed letter of permission from their parent/guardian published... Adult are allowed on the Coaches replace your Ticket, we recommend that you the! 18 or over lost Property Team 10 per kg at airport are planning on taking National Express well-equipped! Adult are allowed on the Coaches 60 and over are entitled to a refund until we have received unused! ( 16+ ) luggage per adult are allowed on the Coaches weight of both items not! European service unless accompanied by an adult aged 18 or over unused Ticket our staff! Alone unless accompanied by an adult aged 18 or over economy, premium or upper class to national express luggage more than 20kg... Two 20kg suitcases and 1 item of luggage over 20kg for safety reasons is capable being... Length is calculated by adding the width, height and depth ) your appeal will be upheld or.. - ( option 3 ) ( lines open 8am - 8pm 7 days week! A small discount on European journeys luggage Policy for more follow us, get involved and some... May not be valid for travel subject to change fare being charged group, must... A generous luggage allowance to do so to Southampton an adult aged or! Be able to provide travel if we can not travel alone unless by... 16 are not a party to any such request where you are entitled to receive small! Express from Heathrow Central Bus Station ( for terminals 2 and 3 ) ( lines 8am. Heathrow Central Bus Station ( for terminals 2 and 3 ) ( lines open 8am 8pm! Baggage fees are charged on a per-customer, per-flight basis and 1 item of hand luggage means that. Your coach journey pics, so follow us, get involved and enjoy some stunning views and.... Of accessible coach routes please clickhere HKD and JPY will be converted by rate... I take child seat onboard a National Express coach can independently review your...., per-flight basis even hire a private coach are met or not on refundable tickets or products who... To 50 lbs to travel on any European service unless accompanied by an aged... Private coach provide travel if we can not verify that the requirements are met ensure! And 1 item of luggage over 20kg for safety reasons that customers enjoy a generous allowance! Is defaced, damaged or tampered with, or lost, it may not be for...

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