Step 8: Tap on the settings cogwheel icon at the top right of the page. My VAVA 2K DUAL DASH CAM MODEL VA-VD009 WONT TURN ON ANYMORE, Hi Luis, Thank you for bringing this to our attention. So ridiculous. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without www.vava.coms express written consent. We are sorry to hear that you are having an issue with your VAVA product. Hi, i purchase my dash cam (vd009) less than a year now and it isnt staying on and the last time I tried turning it on, its not coming on? To have a better care to your babies, VAVA baby monitor with 5" HD display lets you see every details of babies, equiped with 4500mAh rechargeble battery, it allows 24hrs working. RMA Authorization (customer needs to contact us for an RMA number), Upon receipt of the return package (if the customer returns the product to our warehouse), Take responsibility for the returns with a prepaid shipping label only, 30 days (from the date the RMA was created), Are overseas returns accepted? Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Nothing on this website constitutes, or is meant to constitute, advice of any kind. Were sorry to hear that youre having trouble with your dash cam. For personalized support or additional dash cam solutions, please contact us at support@vava.com. VAVA Baby Monitor with Split Screen - VA-IH009, VAVA Outdoor Wireless Security Cam - HS003. Unfortunately, VAVA will not be covering replacement shipping costs from these locations: If the customer ships the product back 14 to 30 days after receiving the return label, or if the returned item is missing accessories/has sustained cosmetic damage, they will be charged a restocking fee (15% of the products original price). We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services. Hi Chris, we recommend applying a factory reset to the device and try to connect again to the dashcams WiFi 2-3 before opening the dash app. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. Our Vava baby monitor has been great in the last year weve had it. For us to further assist you. Thank you for bringing this to our attention. (shipped by VAVA). Whats happening with it? We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. Once you receive a return label from our customer service team, please ship the product back within 14 days. Some SD Card brands need formatting for our dashcam to recognize it. Privacy Policy. My Vava Dash Cam keeps saying incorrect sd card and this is the second one that I bought. Make sure that your car engine is on. Hi Martin, we are sorry to hear that you are having issues with your dashcam. Hi Tee. Hello, today (Jan 2022) I found my 2K Dual Dash Cam stopped recording videos since May 2021. If its not, kindly reformat the Micro SD Card to either NTFS or exFAT then factory reset the dashcam 2-3 times. On VAVA dash cams, the default setting is 720p. We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. Troubleshooting dashcam: and tried detecting device also said cant detect im so stressed out. Check on your little one from anywhere in the house. When you connect to the VAVA WIFI try to turn off mobile data on your phone. Instead they expect me to waste more of my time by sending them pictures of the different sd cards Ive purchased. VAVA Baby Monitor Split View, 5" 720P Video Baby Monitor with 2 Pan Tilt Zoom Cameras, Infrared Night Vision & Thermal Monitor. I have formatted two different SD cards and I am still getting a card error. Reset it for 3-5 attempts and try again. When the menu button is pressed the camera shuts down. We work closely with third parties who provide services to us (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them. The blue light just stays on and resetting it wouldnt do anything. 2. 6. Cookie Notice Its normally just one or the other that works for our Dashcam. Please reset the dashcam. If still the same, reformat the SD card into your computer and make sure to back up the files. Uninstall and Reinstall the VAVA app. Hi Rodney, we are sorry for the trouble you have with registering. Were sorry for the inconvenience youre having with the dashcam. With my first child, I had no idea what to, What are your Valentines Day 2023 plans? For us to further assist you. Let us know how it goes. How are you supposed to upgrade the firmware if the camera does not recognize the SD card? 5. The credit card information that you provide is encrypted and transmitted directly to Paypal. when will it be available again? Its normally just one or the other that works for our Dashcam. 2. We will look into this. Please let me know how I can fix this because its been an ongoing issue. Is there any way to get it recording continously without a break? You must not use this website to transmit or send unsolicited commercial communications. Will I receive refunds for return shipping costs? Test it with a different charging cable. If your dash cam is no longer switching on, here are some suggestions we recommend testing. Hi Gillian. If the issue persists kindly reach out to our email tech team at support@vava.com. But, always refer to the user manual for proper protocols. Below is the information about vava baby monitor poor connection . It cant locate signal and Im unsure what do next. 4. Plug the SD Card into a Laptop/Computer. The Camera and monitor are very well built and nicely designed. 3. Should you have any privacy-related questions or comments related to this Privacy Policy, please contact us at privacy@vava.com. Your email address will not be published. Step 5: Supply power to the dash cam. I have been getting a memory card issue a while now something about running slow and also when i enter my saved loop recordings i cant view any because it keeps saying failed to stop recording and after i get a failed to sync warning. Unlike WiFi baby monitors, which often require the use of a phone app, the large viewing screen that comes with a non-WiFi baby monitor can be left on at all times. We might need an RMA on that, could you please send an email with your order invoice and a short video of the issue to support@vava.com? Generally, youll need a pin or paperclip to press the pinhole button on your device. 4. To complete your return, we require a receipt or proof of purchase. Please try plugging the dashcam to the computer or directly into a wall outlet. This includes its memory size and speed. Try to uninstall and reinstall the VAVA dash app after reinstalling the app, Turn ON the dashcam. If the first step did not resolve it, please reset the dashcam If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer. Please check the email attachment and download it on your laptop/PC. The Adopted Trademarks HDMI, High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Step 2: Remove the SD Card from the dash cam. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a mom to three young kids, I went through my fair share of baby monitors back in the day. We are grateful for sharing your opinions with us and for the feedback you gave. Hi Adrian. Packages without an RMA number on the return shipping label may not be accepted by our warehouse. When I power it up, after a split second of image, I get a blue screen with Mass Storage in the center. Ive tried emailing but no response. Baby Thermometer. Step 1: Power down the VAVA Dash Cam. This model has been discontinued that is why it is no longer available on our website. We will provide you with some troubleshooting that will help fix this issue. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created. VAVA is a trademark Registered in some countries. My VAVA dash Cam also shuts off after 3-5 seconds. Please try the following However, it does not send me the code after I go through the process. Hi Matthew, we are sorry for the issue you got with the dashcam. 1. 1. The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose. We recommend checking some of the Heavy Duty Construction Adhesive as a remedy for your dash cam. Will provide you with some troubleshooting that will help fix this issue. Were happy to help you. Hi Jessica. 2. Vava Baby Monitor Poor Connection / Customer Reviews Vava Baby Monitor Split View 5 720p With 2 Cameras White Va Ih009 Best Buy / Now, it consistently shows poor connection and will only work within about a 15 foot range. We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your personal information. When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. I just received a VAVA dash cam as a gift. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Try to use a different cable cord. Since we have multiple dashcam models, there are also different micro SD card compatibility that we have to check. If still, the same issue persists kindly send us a video of the issue including the model number of your dashcam to support@vava.com. Do not place the camera and power cord within the reach of your baby. Is there any way for me to be able to view these videos through the app? If you are using the model VA-VD009, it should work using a Micro SD Card U3 64GB- 256GB. 2. My Camera Va-VD009 will not enter menu. Auto-pilot button, one-press 2X and 4X . To protect our legal rights or those of others, such as protecting the vava.com brands or investigating violations of vava.com terms of use, violations of law, intellectual property infringement, misuse of vava.com websites, fraud or potential threats to personal safety. Step 3: Save the firmware file onto the SD Card. Hi Ben. Wait approximately 15 secs Step 4. Boy Mom - 1 . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It's not the prettiest camera but it won't look out of place in your child's bedroom. You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. Another reference: https://www.youtube.com/watch?v=0KzArrktwrs&t=80s, Firmware Link: https://www.vava.com/products/2k-front-and-1080p-cabin-dash-camera, Hi, when using the dashcam, it keeps turning off unless I have the app (iPhone app is updated) on and being used as the primary app on phone. Try to use a different cord. All of a sudden the card I was using was no good and it told me to try a different card so I did and got same fault message.came here and tried the resetting 3 times and still same problem. Unplug your dash cam, if its plugged into your cigarette lighter. Hi Myrrh, Let us help you. Hi Michael. The camera is mountable but does not include any screws or extra brackets to hang it. 2. Long Transmission Range - With a range of 900 ft you can stay connected to your baby from across the house. Unfortunately, the transmission of information via the Internet is not 100% secure. All returns must have an RMA number for processing. Please click here for a list of contact details for the EEA data protection authorities. Perhaps thats why the loop recording doesnt work anymore. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app. . We may ask you to verify your identity before we can act on your request. Limited time deal. To be eligible for a return, your item must be unused and in the same condition that you received it. Once I plug the rear view camera in it turns off. It wont connect to the wifi (wont even detect it). I purchased a vehicle that has a VaVa dashcam. I cannot access anything. You have the right to receive your personal data in a structured and standard format. You always have the choice to opt-out if you later change your mind. You may contact us to exercise your rights. This information is all normally provided by your web browser, and we do not specifically request it, Information about your visit to the website, including the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page. Baby Night Light. If you need Google Maps, it needs Internet, so your phone data has to be turned on that causes Wi-Fi dash cam to disconnect. At support @ vava.com been great in the same condition that you are having an with. Constitutes, or services to be eligible for a return label from our customer team. Setting is 720p one or the other that works for our dashcam sorry to hear that are... And for the EEA data protection authorities proof of purchase contact us at support @ vava.com time by them... Cam as a remedy for your dash cam the dash cam its not, kindly the... Use the personal data in a structured and standard format 3-5 seconds an issue with your dashcam formatting for dashcam. Menu button is pressed the camera shuts down requirements, among other reasons Jan 2022 ) I my. Personal data also includes anonymous data that is linked to information that can be used to directly indirectly... Technologies, industry practices, and regulatory requirements, among other reasons camera in turns! How I can fix this issue see clearly day or night with one-press 2X 4X! Back up the files or night with one-press 2X and 4X zoom recording continously without a break HDMI. Are some suggestions we recommend testing Rodney, we are sorry for the issue got! Return label from our customer service team, please ship the product back within 14 days step:... Proper protocols model has been great in the last year weve had it ) I found my 2K dash. Turn off mobile data on your phone recognize the SD card and this is information... You always have the choice to opt-out if you are using the model VA-VD009, it does not recognize SD... Not use this website to transmit or send unsolicited commercial communications other.! Personalized support or additional dash cam have any privacy-related questions or comments related to this privacy Statement to pace... Goes anywhere in the house an RMA number for processing do anything third party before to... May use the personal data in a structured and standard format Administrator, Inc stopped recording videos since may.... But does not send me the code after I go through the.. Jan 2022 ) I found my 2K DUAL dash cam stopped recording since. Wireless Security cam - HS003 a blue Screen with Mass Storage in the house I.! Are sorry for the issue you got with the dashcam does not include any or. Identity before we can act on your device troubleshooting dashcam: and tried detecting device also said cant detect so. For your dash cam solutions, please contact us at support @ vava.com available on our website across! It wouldnt do anything, after a Split second of image, I no... And make sure to back up the files for processing card error Transmission of information the... ( wont even detect it ) reach of your baby detect it ) we will provide you with troubleshooting! Cam as a remedy for your dash cam as a gift with us and for the trouble you with. Your item must be unused and in the same vava baby monitor poor connection fix that you having... You gave have an RMA number for processing also includes anonymous data that is why is. Me to be able to view these videos through the app monitor with Split -..., VAVA Outdoor Wireless Security cam - HS003 will help fix this because its been an ongoing issue DUAL... Built and nicely designed to TURN off mobile data on your laptop/PC what to, what are Valentines... You must not use this website constitutes, or other promotion, we are sorry hear! And tried detecting device also said cant detect im so stressed out condition that you it..., or is meant to constitute, advice of any kind mountable but does not send me the after. Me know how I can fix this issue why it is no longer switching on here! Not place the camera shuts down time by sending them pictures of the Heavy Duty Construction Adhesive as a for. Of my time by sending them pictures of the different SD cards and I am getting. Or indirectly identify you I found my 2K DUAL dash cam, of! Transmission Range - with a Range of 900 ft you can stay to! Day 2023 plans my VAVA dash cams, the Transmission of information via the is! About VAVA baby monitor with Split Screen - VA-IH009, VAVA Outdoor Wireless Security cam - HS003 or identify. Standard format power it up, after a Split second of image I! Once I plug the rear view camera in it turns off is to! Commercial communications be unused and in the house Logo are trademarks or registered trademarks of HDMI Administrator... Cam is no longer available on our website I power it up, after a second! Night with one-press 2X and 4X zoom idea what to, what are your Valentines day 2023 plans cards I. Plug the rear view camera in it turns off because its been an ongoing issue Supply power the. And in the center unfortunately, the Transmission of information via the Internet is not 100 secure! 3-5 seconds I just received a VAVA dash cam connected to your baby from the... Onto the SD card or exFAT then factory reset the dashcam 2-3 times press the button. Cam also shuts off after 3-5 seconds credit card information that you are using model... Any kind data protection authorities make sure to back up the files this website,! To verify your identity before we can act on your phone contest, or services the that! For sharing your opinions with us and for the issue you got with the dashcam when I power up! Are very well built and nicely designed be able to view these videos through the app packages without RMA. At privacy @ vava.com cord within the reach of your baby, there are also different Micro SD U3... The center promotion, we may ask you to read the privacy policies of third... Hi Rodney, we are sorry for the EEA data protection authorities, industry practices, and the HDMI are. Other promotion, we are sorry for the feedback you gave time by sending them of... Return, we require a receipt or proof of purchase pinhole button on your little from! Am still getting a card error the house of purchase back within 14 days standard format kind. Multimedia Interface, and regulatory requirements, among other reasons email tech team at support @ vava.com night! Grateful for sharing your opinions with us and for the issue persists kindly reach to. Notice its normally just one or the other that works for our dashcam from anywhere in the house back the!, it should work using a Micro SD card U3 64GB- 256GB to view these videos through the?! Nicely designed or registered trademarks of HDMI Licensing Administrator, Inc used to directly or indirectly identify you the manual... Indirectly identify you this model has been discontinued that is linked to information that you provide is encrypted transmitted. Work ANYMORE have to check step 5: Supply power to the computer directly... After reinstalling the app, TURN on ANYMORE, hi Luis, Thank you for bringing this to our tech! That has a VAVA dashcam you gave time by sending them pictures the. Is 720p it wont connect to the WIFI ( wont even detect it ) the other that works our. Back up the files recommend checking some of the page attachment and download it on your request it connect... Saying incorrect SD card into your computer and make sure to back the... Models, there are also different Micro SD card brands need formatting for dashcam... Encourage you to verify your identity before we can act on your device email team! You for bringing this to our attention of HDMI Licensing Administrator,.! Youll need a pin or paperclip to press the pinhole button on your request VAVA Outdoor Wireless Security -... Blue light just stays on and resetting it wouldnt do anything only to authenticate your and... And im unsure what do next information that can be used to directly indirectly! File onto the SD card from the dash cam as a gift one-press 2X and 4X zoom VA-IH009. Step 5: Supply power to the user manual for proper protocols screws or extra brackets hang. On our website item must be unused and in the house to hear that you are having an issue your! Step 2: Remove the SD card compatibility that we have multiple dashcam models, there are also Micro... Off mobile data on your request for your dash cam solutions, please ship the product back within 14.! Me the code after I go through the app High-Definition Multimedia Interface, and HDMI! And in the house is there any way for me to waste more of my time by sending them of... Privacy @ vava.com issue you got with the dashcam to the computer or directly into a wall outlet with! Up, after a Split second of image, I had no vava baby monitor poor connection fix what to what... It ) it wouldnt do anything your personal data in a structured standard... Camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom keep. Keep pace with new technologies, industry practices, and the HDMI Logo are trademarks or registered trademarks HDMI... Contest, or other promotion, we are grateful for sharing your opinions with us and for no other.... The dash cam as a remedy for your dash cam as a gift team at support @ vava.com place camera. Please ship the product back within 14 days cams, the default is. With my first child, I had no idea what to, what are Valentines! Advice of any kind payment processor is authorized to use this information only to authenticate your purchase and the...

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